Class cancellation policy
What happens if a workshop is cancelled — by us, by the tutor, or by you. Kept simple and fair.
Cancellation by BSV or tutor
Kit(s) not supplied
In the event of a cancellation, the class will be rescheduled to another date. Once a booking is transferred to the new date and attended, no refund will be issued.
If unable to attend the new scheduled date or a new date is unable to be offered, a full refund applies.
Kit(s) supplied
In the event of a cancellation, the class will be rescheduled to another date. Once a booking is transferred to the new date and attended, no refund will be issued.
If unable to attend the new scheduled date or a new date is unable to be offered, these are the following options available:
Receive a full refund of the class fee and kit. The kit needs to be returned to the tutor which can be done in person or by return post. If returning by post, please provide a copy of the postage receipt so this cost can be refunded.
Keep the kit and receive the pattern. In this case, no refund needs to be issued.
Local tutors — Zoom & in-person classes
Without a mandatory kit
- Cancel more than 14 days or 14 days before: $20 admin fee.
- Cancel less than 14 days before: $20 admin fee or 50% of the class cost whichever amount is higher.
With a mandatory kit
- Cancel more than 14 days or 14 days before: $20 admin fee if a kit has not been purchased.
If a kit has been purchased, no refund will be given and a copy of the pattern will be provided with extra postage charges if applicable. Tutor assistance is limited to the scheduled workshop time. Tutors are not obliged to provide one-on-one follow-up for pattern assistance to students who were unable to attend.
- Cancel less than 14 days before: No refund will be issued and full payment of the kit needs to be paid to the tutor. The kit and pattern are supplied to you with extra postage charges if applicable. The tutor has already prepared and outlaid funds at this stage. Tutor assistance is limited to the scheduled workshop time. Tutors are not obliged to provide one-on-one follow-up for pattern assistance to students who were unable to attend.
Your satisfaction is our priority. If a class has been cancelled or you have any concerns with a class, please contact us at info@beadsociety.com.au. This allows us to work directly with you to address the issue and find a prompt solution.